Hello,
A suggestion, check for crashdump files for Snagit.
OS: Win2012R2 STD
Snagit: 12
Directory of c:\Users\[username]\AppData\Local\TechSmith\Snagit\CrashDumps
<DIR> .
<DIR> ..
397 655 556 Snagit32.exe(1).4832.dmp
397 739 152 Snagit32.exe.4832.dmp
2 File(s) 795 394 708 bytes
..can the current version be configured to include del *.dmp in the location above?
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